Do you ship internationally?
YES! We have received and fulfilled orders from 6 continents and nearly every country.
We use a network of economical, fast, and reliable shipping carriers. Most customers receive their
orders within a week.
Customs can hold a package for a number of days. If you haven't received your order within two
weeks, let us know by contacting us.
You can also find a local retail store in your country who sells our products by going here or find an
online store that sells our products in your country here.
What are your international shipping rates?
We offer free shipping on international orders of $150 or more. Shipping rates for orders below $150
will vary based on destination and carrier service.
Please note: Free shipping may not be available in all countries due to local customs regulations.
Are there duties and customs fees on international orders?
Duties and other customs fees are not included in the cost of shipping your order. The customer is
responsible for any such fees. We are required by law to disclose the full value of the package
contents and cannot alter this value.
Can you adjust the order value to reduce duties and customs fees?
No. International law requires full disclosure of the unaltered value of the contents of every package
What if I refuse delivery of an international order?
If a package is refused, the customer is responsible for all original shipping expenses incurred, plus
any duties, customs fees, taxes, or other costs incurred in shipping.
Please note: International shipping costs are free or discounted for most international orders. If a
refused international package is returned to our warehouse, the customer will be charged the full
original shipping expense incurred, regardless of any discounts that had been applied. If you
qualified for free shipping, you will be charged the original shipping expense we incurred to ship the
Why has my international order been delayed?
Customs offices may hold packages, delaying shipment. This is beyond the control of Brickell Men’s
Products and/or our international shipping carriers. If you haven't received your package within two
weeks of ordering, please reach out to our team at email@example.com.
Where can I find your products locally or other online store?
Check out our store locator here. For an online store that sells our products in your country, go here.
Can I return products?
If you are not totally satisfied with our products within 30 days of the original purchase date, we want
to make it right. Please reach out to our team at firstname.lastname@example.org with your order
number and the products you’d like to return. You can also start a return via the chat bubble at the
bottom right of your screen.
For our full return policy and additional information, please visit our Returns and Exchanges page.
When will my order be shipped?
Orders are typically processed in 1-3 business days (excluding weekends/holidays). We’ll send you
an email with a tracking number for easy reference. If we are not able to ship your order within 3
business days of being placed, you will be notified.
For further questions, contact us at email@example.com. You can also check your
order status via the chat bubble at the bottom right of your screen.