Do you ship internationally?
YES! We have received and fulfilled orders from 6 continents and nearly every country. Sometimes shipping internationally sucks and it takes a long time. Customs can hold a package for a number of days. Be patient and give it at least 30 days. If you think it's stuck or lost in the mail, let us know by contacting us. You can also find a local retail store in your country who sells our products by going here or find an online store that sells our products in your country here.
What are your international shipping rates?
We offer flat rate $9.95 shipping for non USA orders $50 or more. Other rates apply to smaller sized orders.
What about duties and fees?
Due to the complexity of international laws and taxes, we do not include those fees in the orders. You are responsible for any local customs and duties on your order. We are required by law to disclose the full value of the package contents and cannot alter this value. If an order is refused, then you are responsible for the original shipping expenses, as well as any additional duties, fees, customs or taxes incurred in shipping.
Where can I find a local store in my country who sells your products?
Where can I find an online store that sells your products in my country?
See a list of all online shops that sell our products in your country here.
Can I return products?
You may return any products purchased (used or unused) within 30 days of the initial purchase date. The product(s) must be at least 3/4 full to be eligible for a return if used. Soaps, lip balm, subscription purchases, and our Starter Sample Kit are not eligible for returns. If you have a reaction to any of our products, we're happy to help find a better product for you. Head over to our Contact page to initiate a return or have us help you find a product that's a better fit.
Do you accept PayPal?
When will my order be shipped?
We usually ship your order the same day it's placed. We strive to ship out all orders within 24 hours; however if we cannot fulfill an order within 3 business days, then we will notify you of options.