BROWSE BY TOPIC:
- Orders $99 or more: Free USPS Priority Mail Shipping (2-3 business days)
- Standard Shipping: $7.50 (5-7 business days)
- 2nd Day Shipping: $29.99 (2 business days)
- Next Day Shipping: $61.99 (1 business day)
Orders placed on weekdays after 10:00 AM ET, weekends, or holidays ship on the following business day. Shipping durations are only estimates provided by carriers and may change due to circumstances beyond our control.
Yes. Many international customers can shop directly from our international online stores without any extra shipping, duties, or customs fees.Australia - Canada - UK - EU
Please allow up to 3 business days for shipping when ordering from our U.S. website.
What are your international shipping rates? We offer free shipping on international orders of $150 or more. Shipping rates for orders below $150 will vary based on destination and carrier service.
Please note: Free shipping may not be available in all countries due to local customs regulations.
If a package is refused, the customer is responsible for all original shipping expenses incurred, plus any duties, customs fees, taxes, or other costs incurred in shipping.
Please note: International shipping costs are free or discounted for most international orders. If a refused international package is returned to our warehouse, the customer will be charged the full original shipping expense incurred, regardless of any discounts that had been applied.
DISCOUNT CODES / REWARDS CODES
Unless otherwise specified, codes do not automatically apply to orders and must be entered at checkout. Only one discount code and/or rewards points voucher can be used per order.
On desktop, you can use your code by entering it at checkout:
On mobile, expand the 'Show order summary' section to enter the code at checkout:
Discount codes are subject to limitations and conditions. Please refer to the email in which you received the code or the “Details” link in the website top bar for limitations. Discount codes cannot be combined or used on auto-shipment items and some offers are only available for first-time customers.
Codes, promotions, and other offers cannot be stacked; only one discount code / promotion is allowed per order. This does not apply to gift cards; discount codes can be combined with a gift card on the same order.
PRODUCTS / INGREDIENTS
Yes. We combine organic, high quality natural ingredients with advanced science to formulate the best men's skin care and grooming products. In rare cases, we use small amounts of well-known, scientifically-proven safe preservatives to keep products stable under extreme heat.
You can find the full ingredients list on each individual product page and packaging.
ORDERS / PAYMENT
US orders are typically processed in 1-3 business days (excluding weekends/holidays). We’ll send you an email with a tracking number for easy reference. If we are not able to ship your order within 3 business days of being placed, you will be notified.
For further questions, contact us at firstname.lastname@example.org. You can also check your order status via the chat bubble at the bottom right of your screen.
There is a strict one per household limit for our sample kits. If you place an order for a duplicate sample kit, your order will be automatically cancelled and refunded. If you'd like to order a sample kit for someone other than yourself, please email us at email@example.com.
We reserve the right to discontinue business with any customers whom we believe abuse any of our sampling programs.
RETURNS / EXCHANGES
If you are not totally satisfied with our products within 30 days of the original purchase date, we want to make it right. Please reach out to our team at firstname.lastname@example.org with your order number and the products you’d like to return. You can also start a return via the chat bubble at the bottom right of your screen.
For our full return policy and additional information, please visit our Returns and Exchanges page.