What are your U.S. shipping rates? + -
  • Orders $99 or more: Free Standard Shipping
  • Standard Shipping: $7.50 (5-7 business days)
  • 2nd Day Shipping: $29.99 (2 business days)
  • Next Day Shipping: $61.99 (1 business day)

Orders placed on weekdays after 10:00 AM ET, weekends, or holidays ship on the following business day. Shipping durations are only estimates provided by carriers and may change due to circumstances beyond our control.

Do you ship internationally? + -

Yes. Many international customers can shop directly from our international online stores without any extra shipping, duties, or customs fees.

Please allow up to 3 business days for shipping when ordering from our U.S. website.

What are your international shipping rates? + -

What are your international shipping rates? We offer free shipping on international orders of $150 or more. Shipping rates for orders below $150 will vary based on destination and carrier service.

Please note: Free shipping may not be available in all countries due to local customs regulations.

Are there duties and customs fees on international orders? + -
Duties and other customs fees are not included in the cost of shipping your order. The customer is responsible for any such fees.
Can you adjust the order value to reduce duties and customs fees? + -
No. International law requires full disclosure of the unaltered value of the contents of every package shipped.
What if I refuse delivery of an international order? + -

If a package is refused, the customer is responsible for all original shipping expenses incurred, plus any duties, customs fees, taxes, or other costs incurred in shipping.

Please note: International shipping costs are free or discounted for most international orders. If a refused international package is returned to our warehouse, the customer will be charged the full original shipping expense incurred, regardless of any discounts that had been applied.

Why has my international order been delayed? + -
Customs offices may hold packages, delaying shipment. This is beyond the control of Brickell Men’s Products and/or our international shipping carriers. If you haven't received your package within two weeks of ordering, please reach out to our team at
Are there any stores that carry your products? + -
Use our Store Locator to find retail stores near you that sell Brickell Men’s Products.


How do I use my discount code? + -

Discount codes must be entered at checkout, unless otherwise specified. Only one discount code can be used per order.

Enter the discount code in the Discount code or gift card at checkout and click apply.

Why isn’t my discount code working? + -

Discount codes are subject to limitations and conditions. Please refer to the email in which you received the code or the “Details” link in the website top bar for limitations. Discount codes cannot be combined or used on auto-shipment items and some offers are only available for first-time customers.

Codes, promotions, and other offers cannot be stacked; only one discount code / promotion is allowed per order. This does not apply to gift cards; discount codes can be combined with a gift card on the same order.

How do I use my rewards code? + -

Rewards codes must be entered at checkout in the discount code field and will be applied as an order discount. Rewards can be combined with discount codes (some discount codes are subject to limitations and conditions). Rewards cannot be combined with auto-ship items.

To access your rewards, log into your account here.

From your account, select “Access Your Rewards” from the account menu, then scroll to the “Redeem Your Points” section.

Click “Get reward” and copy/paste the code that can be redeemed at checkout.

If you want to redeem more points, repeat as needed and apply in the discount code box at checkout.

Enter the rewards code in the Discount code or gift card at checkout and click apply.

How does the rewards program work? + -
Please visit our rewards page for full details.
Do my rewards expire? + -
No. Reward points do not expire.
How does refer a friend work? + -
  • Step 1: Create An Account or Sign In to your account to Access Your Rewards and start giving your friends rewards they can use towards their first order.
  • Step 2: Share your personalized referral link via Email, Facebook, or Twitter, or simply copy and paste your link into a message.
  • Step 3: When your friends place their order using your referral code, you'll receive 800 points ($40) reward to spend online.
Refer a friend special promotion: Get $40 off your next order for successful referrals of new-to-brand customers. The referred friend must place an order of a Sample Kit through your unique referral link (or an order $20 or more for you to be eligible to receive the $40 reward). $20 friend code is only valid on orders of $20 or more on certain products and cannot be combined with other discounts, subscription items, items listed as sale or final sale, or special promotions. We reserve the right to block anyone misusing or abusing the program. Offer subject to change or cancellation at any time without notice.


Are your products really all natural? + -

Yes. We combine organic, high quality natural ingredients with advanced science to formulate the best men's skin care and grooming products. In rare cases, we use small amounts of well-known, scientifically-proven safe preservatives to keep products stable under extreme heat.

You can find the full ingredients list on each individual product page and packaging.

Do you test on animals? + -
Absolutely not.
Is it normal for the product to separate? + -
Since there are no artificial binding agents in our products, some natural ingredients may separate at warmer temperatures - this does not affect the efficacy of the product. To recombine the product, refrigerate it for a few hours, then remove and stir.
Is it normal for my product to change color slightly? + -
Due to the natural stabilizing and thickening ingredients in our products, they may change in color depending on temperature. For example, a product may appear clear in cooler temperatures and white in warmer temperatures. These changes do not affect the quality or efficacy of the product.
Do you offer cologne samples? + -
Yes. We currently offer our Cologne Discovery Set which includes a 30-day sample of our natural colognes. (Available in US only)


What forms of payment do you accept? + -
We accept Visa, Mastercard, American Express, Discover, Diners Club, PayPal, Amazon Pay, Apple Pay, Google Pay, and Afterpay. We do not accept payment via check or over the phone.
What is Afterpay? + -
Afterpay is a free service that allows customers to buy now and pay later in four equal installments, made every 2 weeks, without any interest. Visit Afterpay’s “How It Works” page for additional information.
How do I use Afterpay? + -
Select Afterpay as your payment method during checkout and proceed with your purchase. Afterpay will appear as a payment option for orders totalling $35 or more that do not include auto-shipment items and/or a sample kit.
When will my order be shipped? + -

US orders are typically processed in 1-3 business days (excluding weekends/holidays). We’ll send you an email with a tracking number for easy reference. If we are not able to ship your order within 3 business days of being placed, you will be notified.

For further questions, contact us at You can also check your order status via the chat bubble at the bottom right of your screen.

How can I place an order over $500? + -
All orders over $500 must be verified with the customer before being packed and shipped. Please contact us at
Why was my sample kit order cancelled? + -

There is a strict one per household limit for our sample kits. If you place an order for a duplicate sample kit, your order will be automatically cancelled and refunded. If you'd like to order a sample kit for someone other than yourself, please email us at

We reserve the right to discontinue business with any customers whom we believe abuse any of our sampling programs.

Do you sell gift cards? + -
Yes. We sell e-gift cards for our U.S. customers. Physical gift cards are not available.
Can Brickell e-gift cards be used on international sites? + -
No. Brickell e-gift cards can only be used on our US website.
What are Auto-Shipments? + -
Please visit our Auto-Shipments page for full details.


What is your return policy? + -

If you are not totally satisfied with our products within 30 days of the original purchase date, we want to make it right. Please reach out to our team at with your order number and the products you’d like to return. You can also start a return via the chat bubble at the bottom right of your screen.

For our full return policy and additional information, please visit our Returns and Exchanges page.

Note: Return & Exchange policy does not apply to FINAL SALE items

How do I start a return? + -

Reach out to our support team at to start a return. You can also start a return via the chat bubble at the bottom right of your screen.

Note: Return & Exchange policy does not apply to FINAL SALE items


Can I return or exchange a Final Sale item? + -
Final Sale items are not eligible for returns, exchanges, or refunds.
Can I get a refund on a Final Sale item? + -
Final Sale items are not eligible for returns, exchanges, or refunds.
Is there a limit to buying Final Sale items? + -
Yes, there is a limit of 3 per Final Sale item per order.


Are there any stores that carry your products? + -
Use our Store Locator to find retail stores near you that sell Brickell Men’s Products.
Can women use Brickell products? + -
Although our products are formulated for men’s skin, we’ve heard back from many women who love our products too. And check out our line of natural and organic skincare products developed specifically for women, Eight Saints.
Can I make a wholesale order? + -
Please review and complete our Wholesale Inquiry form for assistance.